The Driver and Vehicle Licencing Agency (DVLA) seems to have been hit very hard with the impact of Covid-19 social distancing requirements. The DVLA contact centre is based on a single site in Swansea, Wales. Due to strict 2 metre Social Distancing requirements the site has suffered issues of short staff since March 2020 and continues to deal with significant delays in dealing with drivers’ applications and queries. The DVLA, since March 2020, have received over 250,000 paper envelopes a week. They have had to advise people that right now they “cannot” deal with any more paper applications.
The DVLA have been reported to be “almost impossible” to get into contact with and many drivers are unsure of whether they are legally entitled to drive. There have also been issues regarding the DVLA holding people’s documents for far too long causing issues for people who require these documents for work or travel.
The DVLA have said that they are working through the backlog as quickly as possible, but they are still warning of delays in processing applications and sending documents back.
This whole situation has left drivers unsure and their questions unanswered. Some questions have unpalatable answers but we have addressed the most common concerns below.