PRIVACY POLICY AND COOKIES

Privacy Policy

Your privacy is very important to us and this policy sets out what information we collect, how we deal with that information, why we do it and sets out your rights regarding your data. We keep all the information you provide to us confidentially, subject to certain legal obligations.

Contact Details

Jeanette Miller Law Limited, is a Limited Company Registered in England and Wales. Company No: 8214795. Our Managing Director, Jeanette Miller, is the point of contact for all queries involving Privacy, Data Protection or GDPR.

Geoffrey Miller Solicitors and J S Miller Solicitors are both trading names of Jeanette Miller Law Limited, a Limited Company Registered in England and Wales. Company No: 8214795.

Registered Office: Riverside House Kings Reach Business Park, Yew Street, Stockport, United Kingdom, SK4 2HD. Authorised and Regulated by the Solicitors Regulation Authority No: 573314. VAT No:162576593.

Our head office is Suite 1, Level 11, Blue Tower, MediaCityUK, M50 2ST.

1DR. Our telephone number is 0161 274 5580 and our email address is enquiries@motoroffence.co.uk

Jeanette Miller Law Limited operates this website and this privacy policy governs the site. We use your data to provide services and improve our site. By using the site, you agree to the collection and use of information in accordance with this policy.

Changes to this policy

We will need to update this privacy notice from time to time and we will place an updated version on our website or provide you a copy (free of charge) in another format if you require. We may change or add to this privacy notice, so we encourage you to come back and read it periodically.

What personal data do we collect

In the course of your dealing with us, we collect the following personal information when you provide it to us directly:

• Identity & contact data – For example, name, address, date of birth, contact information (telephone and email)
• Identity information and documentation (where appropriate)
• Financial data – including payment card detail
• Additional information in relation to your case, which allows us to advise you and properly run your case. This may include health information or sensitive information.
• Technical Data – including information we collect through your use of our websites (including relevant IP address, etc)
• All calls to and from our office may be recorded for training and/or contractual purposes.

We use your personal information primarily to enable us to provide you with legal services under your contract with us. This includes the information and data you provide us with before you instruct us and sign a retainer. We also use your personal data for legal and regulatory compliance.

Why do we collect and use your personal data?

The following lawful bases to collect and use your personal or sensitive personal data are relied upon:

• Contractual obligations (both before and after entered into)
• Legal obligations
• Legitimate interests
• Your consent

How we collect personal data

The following are examples of how we collect your personal data:

• Signing up to our newsletter
• Submitting a question or query via our contact us form, email or social media channels
• Submitting a ‘request a call back form’
• Booking an appointment through our Calendly.com account.
• Posting information to our website by commenting on our blog posts
• Posting information to one of our social media channels
• Following, liking or subscribing to our social media channels
• When you leave us a review on Trustpilot.com or Google Reviews
• Through telephone calls to our offices or direct emails or letters

We would ask that you do not send us any sensitive personally identifiable information such as your racial or ethnic origin, religious beliefs, or trade union membership on or through our website. If you do chose to send us this type of information, you consent to it being handled in accordance with this policy.

Use of your data and information

We will use information about you in a number of ways, including:

• To provide you with information and advice about our services which are similar to your previous enquiry or contract.
• We may contact you if you are an existing customer who has bought (or discussed buying) a similar product or service from us in the past. We will always give you a clear chance to opt out of receiving any emails.
• To let you know about changes to our services or updates and news that may be similar to a previous enquiry you made or service you bought.
• To allow you to properly use some of the features on our site, including interactive features like calculators.
• To allow us to ensure that we provide the right level of service to our clients
• To allow us to provide legal services to you and for compliance, prevention of fraud and other legal obligations.
• Where we need to collect personal data by law, or under the terms of our contract with you, and you fail to provide that data when requested, we may not be able to perform the contract we have.
• Provide our Products and Services
• Understand and improve our products. We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
• Communicate with you. We may send you emails about new product features or other news about us or on topics we think would be relevant to you (and are similar to those products either purchased or enquired about previously). You may opt out of these at any time.
• Responding to your requests. We will also use your information to respond to your questions or comments.
• We may contact you to inform you about changes in our services, our service offering and other important service related notices such as changes to the privacy policy or about security or fraud notices.
• We may develop and display content and advertising tailored to your interests on our products and services on our site and on other sites. We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection.

Emails

We are committed to only sending relevant and informative emails to our contacts on a relatively infrequent basis. Our intention is to keep you informed in case you need us again in the future. We always make it clear how you stop any communication from us.

Accuracy of your data and changes

It is important that the personal data that we hold about you is current and accurate. Please keep us informed if your personal data changes.

You are responsible for ensuring the accuracy of all the personal data you supply to us, and we will not be held liable for any errors unless you have advised us previously of any changes in your personal data. Please therefore keep us informed if you move house, change your number or change your email address, for example.

3rd Parties and sharing of information

If we are working on your matter in conjunction with other professionals who are advising you, including experts or barristers we will assume, unless you notify us otherwise, that we may share and disclose relevant personal data and information about your matter to them. If you do not agree to this sharing of information, we will discuss with you the impact upon your case and the prospects of success.

This Policy applies only to information from our own website. We are not responsible for the privacy policy of other websites even if there is a link on our website. You should look at the privacy policy of any other websites to decide how they handle any information they collect.

Occasionally we will outsource some work, primarily to a cost draftsman if necessary to ensure that you receive the best possible service. We always have appropriate agreements in place with any 3rd party to ensure your confidentiality.

There may be occasions when we are under a legal duty to share personal information with law enforcement or other authorities, including the Solicitors Regulation Authority or the Information Commissioner. We are required to share this information under Legal Obligation.

Some of our client files may be audited be external auditors to ensure we meet our legal, quality and financial management standards. In addition we may have to pass some information to our professional indemnity insurers and to our financial auditors if required.

Finally, to ensure that we are living up to your expectations in relation to the service we deliver, we may share your contact information with leading review company, Trustpilot, to collect your online feedback. We also share your contact information with Mailchimp.com and Activecampaign.com who we use for Email marketing campaigns. Mailchimp and Activecampaign are committed to compliance with the General Data Protection Regulation, and offer tools to help with compliance efforts.

Security of your data

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy. We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the relevant legislation.

Our IT providers are subject to confidentiality agreements with us and we make sure that they meet GDPR obligations. All of the personal information you provide to us is kept in the UK and we do not transfer it out of the UK unless you instruct us to.

We have measures in place to prevent your data being accidentally lost, used or accessed in an unauthorised way. All our staff who have access to your data are subject to a duty of confidentiality.

We in place a procedure to deal with any suspected data security breach. We will notify you and/or the regulator of a suspected data security breach if we are legally required to.

How long your personal data will be kept

We will hold your personal data plus your file for a period of time after our contract with you has concluded. We will confirm this to you at the end of your case and in our retainer letter. After this time, your file of papers will be destroyed confidentially without further reference to you, unless you specifically request that we retain it for longer. Generally physical files are destroyed 6 years after the conclusion of the case. Electronic case files are generally destroyed 9 years after the conclusion of the case.

We may be required to retain basic information on our electronic database for a longer period of time if that is needed to comply with a regulatory obligation or some other necessary function. We review the information we keep every 3 years to consider whether or not it is necessary to retain the data held.

Children under 13

This Site is not intended for anyone under the age of 13. If you are under 13 do not send any information about yourself to us (name, address, telephone number, etc). Should we collect personally identifiable information from anyone under 13 (without parental consent) that information will be deleted. If you are a parent of a child under 13 and you think we have information from your child, please contact us.

Applying for a Job with us

If you wish for us to consider you for employment and send in your CV or apply via an online form, we will need to use your data to consider your suitability for the role. We will keep your details for 12 months following the end of the recruitment process, which led to you providing us with your details.

Your rights

You have important rights under the GDPR. Please refer to the Information Commissioners Website for full details. Not all of the rights are automatically applicable to all circumstances. However, the rights include, right to be informed, right of access, right to rectification, right to erasure, right to restrict processing, right to data portability, right to object and rights relating to data profiling

You have to right to access your personal information by making a Subject Access Request. There will generally be no charge for this and in normal circumstances we will respond to the request in full within one month after receiving the required information from you. If that is not the case, we will explain to you. If you would like to exercise this right, please contact us using the details above. We will need enough information to identify you and we will also request from you proof of your identity.

Our website

Links from our website – Our website may contain links to other websites. Please note that we have no control of external websites. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Information Collected Automatically

Like many websites, we and our service providers, such as Facebook, use cookies, web beacons and other technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us recognize you, customize your experience and make relevant marketing messages. Here are some of the types of information we collect:

• Log & Device data. When you visit our site, we may automatically record information (“log data”), including information that your browser sends whenever you visit our site. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location.
• Cookie data. We may use “cookies” (a small text file sent by your computer each time you visit our site) or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. You can opt out of receiving emails from us. Websites must get your agreement before they set certain types of cookie on your computer or handheld device. Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics and Facebook Advertising. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers. We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards. Complete information about the cookies we may set on your browser appears below.

Cookies set by Motoroffence.co.uk – Below is a list of cookies set by the Motoroffence.co.uk website, with a brief description of what each cookie is used for.