Email sent the day after the successful trial:
Good Morning
First Day Of Spring.
And a new boy with a spring in his step … to make something of a mistake he made.
I would like to thank you all – your support team from Rebecca and every one. Tara was amazing, not only great customer care but most of all customer approach to make something so emotional more easy. Thank you.
Jeanette, thank you for helping me trust my instinct and in helping me support my son.
Thanks once again.
~ Mr CS Reid (father of client) – Harrogate
Further feedback on how we worked:
On initial contact I found the information given to us, which we didn’t have to pay for, to be precise and informative allowing us to make an informed decision as to the way to progress. Jeanette outlined our options simply, explaining the consequences of the guilty and not guilty outcomes and possible sentencing. We discussed the ‘probabilities’ of all outcomes and made the decision to defend the charges. I felt, not just the customer service, but the individual customer approach in handling me and my son in this highly emotional situation was exemplary. We were led through the process step by step and they explained all the legalities along the way. The expertise provided to us allowed us to successfully defend the charges.
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